Hugo Casino Terms & Conditions

These Terms & Conditions form an agreement between you and Hugo Casino in relation to your use of the website and any associated services. They apply to all visitors, registered account holders and players. Additional rules may apply to particular games, promotions, payment methods or services. Where additional rules apply, they will be made available before you use the relevant feature and will form part of these terms.

You must be legally permitted to access and use online gambling services in the place where you are located. You must also meet the applicable minimum age requirement. Hugo Casino may require evidence of age, identity, location or other information before allowing access to an account or particular services. You must not use the website if gambling is unlawful for you, if you are below the applicable legal age, or if you are subject to a restriction that prevents you from gambling.

When registering, you must provide information that is accurate, complete and current. You are responsible for updating your details if they change. An account must be registered in your own name and may only be used by you. You must keep your login details confidential and take reasonable steps to prevent other people from accessing your account. Tell Hugo Casino promptly if you believe your account has been accessed without permission.

• You must not create or use an account for another person.
• You must not hold multiple accounts unless expressly permitted.
• You must not sell, transfer, lend or otherwise provide access to your account.
• You must not use the website for unlawful activity, fraud, money laundering or any other improper purpose.
• You must not interfere with the website, games, security features or normal operation of the service.

Hugo Casino may refuse an application, suspend an account, restrict access or close an account where this is reasonably necessary to meet legal, regulatory, security, operational or responsible gambling obligations. Where appropriate, we may ask for information or documents before an account can be used, a transaction can be processed or funds can be released.

You are responsible for checking that the details shown in your account are correct before confirming a transaction. Deposits must be made using a payment method that you are authorised to use. The name on a payment method may need to match the verified account information. Hugo Casino may decline or reverse a transaction where the payment method cannot be verified, appears to belong to another person, or raises security or compliance concerns.

You should only deposit money that you can afford to lose. A deposit is not a guarantee of winnings and should not be treated as income or a way to recover previous losses. You should consider your personal circumstances before gambling and set limits that are suitable for you. Payment providers may apply their own terms, processing requirements or fees, which are separate from these terms.

Withdrawals may be subject to account verification, transaction checks and any applicable game, promotion or payment rules. Processing times can vary according to the payment method, the information required and the completion of checks. Hugo Casino may ask you to confirm your identity, source of funds or ownership of a payment method before processing a withdrawal.

You remain responsible for any applicable taxes, duties or reporting obligations connected with your gambling activity or winnings. You should obtain independent professional advice if you are unsure about your obligations. If an account has a balance when it is closed, the balance will be handled in accordance with applicable law, these terms and any required verification or compliance process.

Errors and irregular transactions

If a technical, administrative or other error affects a balance, transaction, game result or account record, Hugo Casino may correct the error and take reasonable steps to restore the position that would have existed without the error. If funds are credited to your account by mistake, you must notify us and must not withdraw or use those funds. Hugo Casino may recover an incorrect payment or adjust the account balance where permitted by law.

Game outcomes are determined by the applicable game rules and technical systems. You accept the result recorded by the website unless there is clear evidence of a technical or administrative error. You should review the rules, stakes, features and any conditions shown for a game before playing. Games may be unavailable from time to time because of maintenance, updates, technical issues or circumstances outside Hugo Casino’s reasonable control.

Promotions, rewards and offers may be subject to separate eligibility requirements, expiry dates, wagering conditions, account restrictions or other terms. Those conditions will apply in addition to these Terms & Conditions. You should read them before accepting or participating in an offer. Unless stated otherwise, promotional benefits cannot be transferred, exchanged for cash or combined with another offer.

Hugo Casino may change, withdraw or correct a promotion where this is necessary because of an error, suspected abuse, technical issue, legal requirement or other reasonable circumstance. Participation in a promotion may be restricted or cancelled if the relevant conditions are not met. Any decision concerning eligibility or misuse will be made in accordance with applicable law and the stated promotion terms.

• Do not use software, devices or methods intended to interfere with game results or website operation.
• Do not introduce malware, harmful code or material that may compromise the website or another user.
• Do not copy, reproduce, modify, distribute or commercially exploit website content without permission.
• Do not use automated tools to access, search or interact with the website unless expressly authorised.
• Do not make false, abusive, threatening or misleading statements in connection with the service.

The website, branding, text, graphics, software and other content may be protected by intellectual property rights. Your use of the website gives you a limited, personal and non-transferable right to use the service for its intended purpose. It does not give you ownership of any website content or permission to use Hugo Casino branding without authorisation.

Gambling should be an entertainment activity, not a way to make money or solve financial problems. Hugo Casino supports responsible gambling and may provide tools or processes that help you manage your play. These may include deposit, loss, session or other account controls, as well as temporary breaks or account closure. Limits and restrictions should be selected carefully because they may not always be reversible immediately.

If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek independent support. Do not chase losses, gamble with borrowed money or continue playing to deal with stress. You can contact an appropriate gambling support service in your state or territory, speak with a qualified health professional, or ask Hugo Casino about available account restrictions.

Personal information is handled in accordance with the Hugo Casino Privacy Policy. That policy explains what information may be collected, why it is used, how it may be protected and when it may be shared. By using the website, you acknowledge that relevant information may be processed for account administration, identity checks, payments, security, fraud prevention, responsible gambling and legal compliance.

Suspension, closure and changes

You may stop using the website at any time and may request that your account be closed, subject to any outstanding verification, transaction, dispute or legal process. Hugo Casino may suspend or close an account where there is suspected fraud, breach of these terms, misuse of a promotion, payment irregularity, identity concern, responsible gambling concern or legal requirement. Closure does not remove obligations that arose before the account was closed.

These terms may be updated when necessary to reflect changes to the service, law, security requirements or business practices. The updated version will apply from the date it is published or otherwise communicated, unless a different date is stated. You should review this page regularly. If you continue to use the website after an update, that use will generally indicate acceptance of the revised terms.

To the extent permitted by law, Hugo Casino is not responsible for loss caused by events outside its reasonable control, interruptions to communications or payment systems, device or internet failures, or your failure to keep account details secure. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

If you have a question or concern about these terms, your account or a transaction, please use the contact or support options made available on the Hugo Casino website. Providing relevant information and a clear explanation will help any enquiry to be reviewed efficiently.