Cookies Policy

Cookies are small text files placed on your computer, mobile device or other internet-connected device when you visit a website. They allow a website to recognise a device and remember certain information about a visit. Cookies may be set by Hugo Casino or by another service provider working on our behalf. Similar technologies, such as pixels, tags, software development kits, local storage and device identifiers, may perform comparable functions. In this policy, we refer to all of these technologies as cookies unless a different description is needed.

Some cookies are stored only for the duration of your visit and are deleted when you close your browser. These are commonly called session cookies. Other cookies remain on your device for a longer period or until you delete them. These are commonly called persistent cookies. The length of time a cookie remains active depends on its purpose and the settings applied to it.

Cookies do not normally contain information that directly identifies you by name. However, information collected through cookies may be linked with account, device or usage information that we hold. Where this occurs, the information will be handled in accordance with our Privacy Policy and applicable Australian privacy requirements.

Why we use cookies

• To make the website function correctly and support account, login and navigation features.
• To maintain security, help detect suspicious activity and protect the website, our services and users.
• To remember choices you make, such as language, region, display or other preferences.
• To understand how visitors use the website, including which pages and features are used.
• To improve website performance, content, design and user experience.
• To measure the effectiveness of campaigns and communications where this is permitted.
• To support responsible operation of gambling services, including processes intended to protect users and comply with applicable requirements.

Strictly necessary cookies

These cookies are needed for essential website functions. They may enable secure login, account access, session management, fraud prevention, traffic balancing, payment-related security processes and privacy preference settings. Because the website may not operate properly without them, they generally cannot be disabled through the website's cookie preference tool. You may still be able to block them through your browser, but doing so may prevent access to parts of the website or cause features to stop working.

Functional cookies

Functional cookies help the website remember information and settings that improve your experience. For example, they may remember selected preferences or help provide a more consistent experience between pages. If you decline these cookies, some preferences may not be saved and you may need to make the same selection again during a later visit.

Analytics and performance cookies

Analytics and performance cookies help us understand how the website is used and whether it is working as intended. They may provide information about pages visited, time spent on a page, links selected, general device information, browser type, approximate location and technical errors. We use this information in an aggregated or otherwise controlled way to identify problems, improve performance and make the website easier to use.

Advertising and measurement cookies

Where used and permitted, advertising or measurement cookies may help us understand the performance of marketing activity and show information that is more relevant to your interests. These cookies may be placed by third parties that provide advertising, reporting or campaign services. We do not use cookies to remove your responsibility to gamble within your means, and marketing activity is subject to applicable legal and responsible gambling requirements.

Third-party cookies

Some features, content or services on the website may be provided by third parties. These providers may use their own cookies or similar technologies, subject to their own privacy and cookie policies. Third-party services may change over time, and their practices are controlled by the relevant provider. You should review the information made available by those providers if you want to understand how they use cookies and how to manage them.

When you first visit the website, you may be shown a cookie notice or preference tool. Depending on the type of cookie, you may be able to accept, reject or adjust optional cookies. Your selections may be saved in a preference cookie so that the website can remember your choice. If you use a different browser, device or browser profile, you may need to set your preferences again.

You can also manage cookies through your browser settings. Most browsers allow you to view stored cookies, delete existing cookies, block all cookies, block cookies from particular websites, or receive a warning before a cookie is stored. Instructions vary between browsers and devices, so you should refer to the relevant browser or device provider for current guidance.

• Deleting cookies may remove saved preferences and may require you to sign in or configure settings again.
• Blocking all cookies may affect website availability, account functions, security checks and other services.
• Browser controls may not remove all similar technologies, and some preferences may need to be managed through the website's own controls.
• Your choice to reject optional cookies does not usually affect cookies that are strictly necessary for the website to operate.
• Cookie choices do not necessarily control information collected through other channels, such as account activity or direct communications.

If the website provides a preference centre, you can use it to review or change your selections. Changes may not take effect immediately in every part of the website, and previously stored cookies may need to be deleted separately through your browser. We will respect your choices in accordance with applicable law and the technical capabilities of the services we use.

Do Not Track signals

Some browsers offer a Do Not Track setting. Because there is no single industry-wide standard for responding to these signals, the website may not respond to every Do Not Track preference. You can use the available cookie controls and browser settings to manage optional cookies.

Information collected through cookies may be used to provide, secure, maintain and improve the website and services. It may also be used to meet legal, regulatory, fraud prevention, identity, security and responsible gambling obligations where applicable. Access to information is limited to people and service providers who need it for legitimate business, operational or legal purposes. We take reasonable steps to protect information against unauthorised access, misuse, loss and disclosure, although no website or online transmission can be guaranteed to be completely secure.

Where third-party providers process information on our behalf, they may use technical information and identifiers to deliver their services. We seek to use providers that apply appropriate security and privacy measures. Information may be processed in Australia or another country where our service providers operate, subject to applicable privacy obligations and the arrangements described in our Privacy Policy.

We may update this Cookies Policy from time to time to reflect changes to the website, the technologies we use, legal requirements or our business practices. When we make a material change, we may provide notice through the website or another appropriate channel. The updated version will apply from the date stated in the revised policy. You should review this page occasionally to remain informed about our use of cookies.

Questions and privacy requests

If you have a question about this Cookies Policy, want to understand how your information is used, or wish to make a privacy-related request, please use the contact or support options made available on the Hugo Casino website. We may need to verify your identity before responding to a request. We will handle enquiries and requests in accordance with applicable privacy law, our Privacy Policy and any relevant operational or security requirements.

This policy is intended as general information about cookies used in connection with the Hugo Casino website. It does not change any applicable terms and conditions, privacy notices, responsible gambling information or legal requirements. If there is an inconsistency between this policy and a more specific notice about a particular service or technology, the more specific notice will apply to that service or technology.