Welcome Package
+ 275 Free Spins
Split across your first three deposits
- Wagering
- 45× bonus
- Max Bet
- $8
- Min Deposit
- $30
- Max Cashout
- $800 or 5× deposit
Contact Hugo Casino
Hugo Casino operates under a licence issued by the Curaçao Gaming Authority (CGA), reference number OGL/2024/589/0556, and uses SSL encryption with regular third-party audits for game fairness.
How to get in touch
For assistance, send your message to support@hugocasino-australia.com. Please use the email address linked to your account where possible, so our team can identify your request more efficiently. Do not include your password or other sensitive security information in your message.
You can contact support about common questions and requests, including:
- Account access, profile details and verification questions
- Deposits, withdrawals and payment-related queries
- Bonus terms, eligibility and general promotional questions
- Technical problems with the website or your account
- Responsible gambling requests, including help reviewing or changing your play
What to include in your message
To help us understand the issue faster, include your account email or username, a short description of the problem and any relevant details, such as the date an issue occurred or the steps that led to it. You may also attach screenshots if relevant. Please remove passwords, payment passwords and unnecessary personal information before sending attachments.
Support will review your request and respond as soon as possible. Replies are usually sent within 24 hours, although response times can vary depending on the nature and complexity of the enquiry. If your request concerns responsible gambling, please state this clearly so it can be directed appropriately.