Responsible Gaming

Gambling involves risk, and there is no guaranteed way to win. Every game is based on chance or other rules that can result in losing money. Previous results do not predict future outcomes, and a win is never owed because of earlier losses. Treat any amount used for gambling as money that may be lost.

Before you play, decide how much time and money you are comfortable spending. Consider this amount part of your entertainment budget, similar to spending on a meal, a film or another leisure activity. Do not use money needed for rent, bills, food, education, medical costs or other essential commitments.

• Only gamble with money you can afford to lose.
• Set a budget before you start and do not increase it while playing.
• Set a time limit and take regular breaks.
• Keep gambling separate from everyday spending.
• Avoid gambling when you are upset, tired, under the influence of alcohol or drugs, or trying to recover losses.
• Never borrow money, use credit intended for necessities or sell possessions to gamble.
• Do not view gambling as a source of income or a solution to financial difficulties.

A useful way to stay in control is to record your deposits, withdrawals, wins, losses and playing time. Reviewing this information can help you understand your gambling behaviour and identify changes before they become difficult to manage.

Hugo Casino may provide account and play-management tools designed to support responsible gambling. Depending on the service available to you, these tools may allow you to set deposit, spending, loss or session limits, take a temporary break, or request a longer self-exclusion period. The available options, operation and any waiting periods may vary according to applicable requirements and the services offered on the site.

Set limits before playing

Choose limits that reflect your personal circumstances and that you can follow without difficulty. A limit is most effective when it is set before gambling begins. If you reach a limit, stop playing rather than attempting to work around it by opening another account, changing payment methods or increasing the limit impulsively.

Take a break

A temporary break can be useful if gambling has started to take more time or attention than intended. During a break, avoid looking for alternative gambling accounts or services to continue playing. Use the time to review your budget, speak with someone you trust and consider whether additional support would be helpful.

Consider self-exclusion

Self-exclusion is a stronger restriction for people who want to stop gambling for a chosen period or longer. If you request self-exclusion, follow the instructions provided by Hugo Casino and do not attempt to create or use another account during the exclusion period. You can also seek information about exclusion and support options that may apply across relevant gambling services in your state or territory.

If you need help using a limit, break or self-exclusion feature, use the support options displayed on this website. Do not delay asking for assistance because you are concerned about judgement. Requesting help is a practical step towards staying in control.

Gambling can become harmful gradually. You may not notice a problem immediately, and you do not need to wait for a serious financial loss before seeking help. Consider speaking with a qualified support service if any of the following statements apply to you:

• You gamble for longer or spend more than you planned.
• You feel restless, irritable or uncomfortable when you try to stop.
• You frequently think about gambling or plan your day around it.
• You chase losses by continuing to gamble in an attempt to win money back.
• You hide, minimise or misrepresent your gambling to family, friends or others.
• You borrow money, miss payments or use money set aside for essentials.
• You gamble to escape stress, loneliness, sadness, anger or other difficult feelings.
• Gambling affects your sleep, work, study, relationships or health.
• You have tried to reduce or stop gambling but have not been able to do so.
• You feel shame, anxiety or hopelessness because of your gambling.

If these signs sound familiar, stop playing and seek support as soon as possible. A trusted family member, friend, financial counsellor, doctor or mental health professional may be able to help. You can also contact an appropriate gambling support service available in Australia. Support is confidential in many cases, and you can ask about the options before deciding what to do.

If gambling has created financial pressure, avoid taking further risks to recover money quickly. Consider speaking with a financial counsellor about budgeting, debts and practical next steps. If you feel unsafe, are in immediate danger or are thinking about harming yourself, contact emergency services or an urgent crisis support service in Australia.

Gambling on this service is for adults aged 18 years and over, subject to applicable Australian law. We do not knowingly permit minors to open or use gambling accounts. Do not allow another person to use your account, and do not share your password, payment information or security codes.

Parents, guardians and carers can take practical steps to reduce a young person's exposure to online gambling. Use device and network controls where appropriate, keep payment details secure, discuss the risks of gambling and monitor access to online accounts. Gambling-related advertising, entertainment and conversations can also influence children and young people, so clear age-appropriate guidance is important.

Account safety and privacy

Keep your account information accurate and tell Hugo Casino if your circumstances change in a way that may affect your ability to gamble safely. We may use account checks, play information and responsible-gambling interactions to help identify unusual or concerning activity, meet legal obligations and offer appropriate assistance. Any personal information is handled in line with the applicable privacy information for the service.

Responsible gambling is a shared responsibility. Hugo Casino will provide information and tools intended to support informed choices, while players must make decisions that suit their circumstances and comply with the site's terms and applicable Australian requirements. If you are unsure whether gambling is appropriate for you, the safest choice is not to play.