Privacy Policy

To provide an online casino service, Hugo Casino may handle different types of information about players and website visitors. The information collected depends on how you use the website, the services you request and the checks that may be required before or during your account relationship. We try to limit collection to information that is reasonably needed for the relevant purpose.

Account and contact details

When you register or communicate with us, we may handle details such as your name, date of birth, residential or contact information, username, account preferences and records of your communications. We may also receive information that you provide when you ask for assistance, make a complaint, provide feedback or take part in account-related processes.

Identity and verification information

Online gambling services may need to verify a player's identity, age, location or eligibility. For this purpose, we may handle verification documents and related information, such as information shown on an identity document, proof of address, images or other material supplied for verification. We may also record the outcome of checks and information relevant to fraud prevention, account security and responsible operation of the service.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, account balances, bonuses or other account activity where relevant to operating the service. Payment providers may process payment information on our behalf. We may receive transaction status, payment method details, verification results and related records, but payment information may also be handled directly by the relevant payment provider under its own privacy arrangements.

Device, usage and cookie data

When you use the website, we may collect technical and usage information such as your IP address, browser type, device type, operating system, language settings, pages visited, approximate location, dates and times of access, referral information and security events. We may also use cookies and similar technologies to remember settings, support account functions, understand website use and help protect the service.

We use personal information for purposes connected with providing, securing and improving the website and online gambling services. The main purposes may include the following:

• Creating, maintaining and administering your player account.
• Processing deposits, withdrawals and other account transactions.
• Verifying identity, age, account information and eligibility.
• Carrying out security, anti-fraud, anti-money-laundering and risk-management checks.
• Detecting, investigating and preventing unauthorised activity, abuse, scams and other misuse of the website.
• Providing customer support, responding to enquiries and managing complaints.
• Sending service messages about your account, transactions, security, changes to the website or other important operational matters.
• Understanding how players use the website so that we can maintain, troubleshoot and improve its performance, usability and security.
• Meeting applicable legal, regulatory, tax, accounting and record-keeping obligations.
• Managing disputes, enforcing applicable terms and conditions, and protecting our rights, players and business operations.

Where permitted and in accordance with your preferences, we may also use contact details to send marketing communications about services, features or promotions. You can withdraw consent to marketing at any time. Withdrawing marketing consent does not affect the lawfulness of marketing sent before your request and does not stop essential service communications.

Sharing information

We may share information where reasonably necessary for the purposes described in this Privacy Policy. This can include sharing relevant information with service providers that support hosting, technology, identity verification, payment processing, customer support, fraud prevention, security, analytics, communications and professional services. These providers should only use information for authorised services or as otherwise permitted.

Information may also be disclosed where needed to comply with a legal requirement, respond to a lawful request, protect the security of the website, investigate suspected unlawful activity, manage a dispute or protect the rights and safety of players and other people. We do not intend to sell personal information as a standalone product. If information is transferred or accessed across borders, appropriate safeguards and contractual or other protections may apply where required.

Cookies

Cookies are small text files or similar technologies stored on your device when you visit a website. Some cookies are necessary for account access, navigation, security and core website functions. Other cookies may help us remember preferences, measure performance, understand usage patterns or support relevant communications.

You can manage or restrict cookies through your browser settings. Depending on your choices, disabling cookies may affect website features, account functions or the way certain pages operate. Information already collected through cookies may continue to be used where there is a legitimate reason to do so, subject to applicable requirements and your available choices.

Security

We use reasonable technical, administrative and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission methods, staff procedures and security reviews. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should also protect their passwords, devices and account information.

If you believe that your account has been accessed without permission, or that information has been sent to the wrong person, contact support promptly. We may need to verify your identity before discussing account information or taking action.

Keeping information

We keep personal information only for as long as reasonably required for the purposes described in this policy, unless a longer period is needed or permitted. Some account, identity, transaction, security and communications records must be kept for a period required by law even after an account is closed. We may also retain limited information where necessary to resolve disputes, prevent repeated misuse, meet audit or record-keeping needs, or protect our legal interests. When information is no longer required, we aim to securely delete it, anonymise it or otherwise dispose of it appropriately.

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that no longer needs to be held, and withdrawing consent where processing is based on consent. You may also ask questions about how your information is used or raise a concern about our handling of personal information.

Making a data request

To exercise your data rights, or to ask a privacy question, email support@hugocasino-australia.com. Please describe your request clearly and provide enough information for us to understand what you are seeking. We may ask for reasonable information to verify your identity and protect your account before responding. If you are making a request on behalf of another person, we may ask for evidence that you are authorised to do so.

• Access: ask for a copy of personal information held about you, subject to applicable exceptions.
• Correction: ask us to update information that is inaccurate, out of date or incomplete.
• Deletion: ask us to delete personal information where it is no longer required or where deletion is otherwise available.
• Marketing consent: withdraw consent to promotional communications by following an unsubscribe option where provided or by contacting support@hugocasino-australia.com.

Some requests may be refused or limited where the information must be retained, where disclosure could affect another person's privacy, where security or fraud prevention could be undermined, or where another lawful exception applies. If we cannot fully comply, we will aim to explain the reason and identify any available alternative.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to the website, our services, technology, privacy practices or applicable requirements. The updated version will be made available on this page and will apply from its stated effective date. We encourage players to review this page occasionally so they remain informed about how information is handled.

By continuing to use the website after an update takes effect, you acknowledge the revised policy to the extent permitted by law. If you do not agree with a change, you should stop using the relevant services and contact support about your account or privacy concerns.